Saturday, August 02, 2008

SAP Enterprise Support Contracts: Counting the Real Costs | AMR Research

SAP Enterprise Support Contracts: Counting the Real Costs | AMR Research

SAP Enterprise Support Contracts: Counting the Real Costs
Saturday, August 02, 2008
Derek Prior, Jim Shepherd

To a chorus of disapproval, SAP unveiled on July 16 that all existing customers will have to pay more for their maintenance and support contracts. But what impact will SAP Enterprise Support really have on loyal SAP customers?

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